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How do I return an item?
Returning Merchandise If not completely satisfied, you may return any items for a full refund.
Returns are accepted with our authorization only. To receive an authorization number, please call customer service at 1-718-821-1119 within 3 days of receipt of goods.
Refused, unclaimed, undeliverable orders or merchandise returned due to customers' error are subject to 20% restocking fee in addition to all freight charges.
Refunds/Store Credit Authorized returns will be refunded a full amount of merchandise to your original account as soon as we get the returns from you. If you prefer to have a store credit, it will be applied to your next order.
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